Complaint Filing Overview
IMPORTANT REMINDER: If you need to file a complaint involving plumbers, irrigators, electricians, alarm companies, telecommunications providers, hoisting engineers, or mechanical contractors, please reach out to the RI Department of Labor and Training.
Filing a Complaint: What You Need to Know
Who Can a Complaint Be Filed Against?
- Homeowners may file a complaint against a contractor who performed work on their residence.
- Complaints may also be submitted against professionals licensed by the Contractors’ Registration and Licensing Board (CRLB).
- Commercial property work is not eligible for complaint filing through the CRLB.
Eligible contractors include (but are not limited to):
Carpenters, siding installers, roofers, foundation installers, drywall installers, plasterers, insulation installers, ceramic tile installers, floor covering installers, swimming pool installers, masons, painters, chimney installers, and fireplace installers.
Registered contractors and subcontractors may also file complaints against one another, provided the complainant is registered with the CRLB.
Please Note: Complaints involving plumbers, irrigators, electricians, alarm companies, telecommunications providers, hoisting engineers, or mechanical contractors should be directed to the Rhode Island Department of Labor and Training.
What Should a Complaint Contain?
A complaint may allege that a contractor has:
- Performed negligent or improper work
- Breached a contract
- Accepted payment but failed to perform work
- Violated contracting laws and/or regulations
Time Limits for Filing a Complaint
- Complaints must be filed within one (1) year of the date the work was completed.
- Complaints submitted after this time frame cannot be accepted.
What Happens After a Complaint Is Filed?
Complaint Review Process
- An inspector is assigned to investigate.
- Findings are documented to determine if statutory or regulatory violations occurred.
- If violations are confirmed, the CRLB may issue citations and assess fines.
While the CRLB may help facilitate a resolution, it does not:
- Decide legal claims
- Determine rights or remedies
- Order payment of damages
For legal claims or financial compensation, complainants should consult an attorney about pursuing remedies through the court system.
Can the CRLB Award Damages?
Purpose of the Complaint Process
The process is designed to protect the public by disciplining dishonest or incompetent contractors. The CRLB may:
- Issue penalties
- Suspend or revoke registrations
- Promote compliance across the industry
Limitations on Financial Remedies
- The CRLB cannot order monetary damages or compensation.
- Financial recovery must be pursued through Rhode Island State Court.
Voluntary Settlements
The CRLB may help facilitate a consent agreement, which could include:
- Repairs or completion of work
- Reimbursement or restitution
- Repayment of deposits
Deposits: If a deposit was paid but no work or supplies were provided, the CRLB may order the deposit returned. This is not considered damages.
If No Agreement Is Reached
- If the contractor receives a violation notice, the CRLB will still take action (fines, discipline, suspension, or revocation of license/registration).
- Complainants retain the right to pursue a civil case in Rhode Island State Court, where they may be awarded treble damages, attorney fees, and court costs.
- Legal advice is strongly recommended.
Does the State provide a Victim Fund?
There is currently no state fund to compensate consumers harmed by a contractor, remodeler, or subcontractor.
How to Submit a Complaint
All complaints must be submitted through the online complaint form.
When submitting, please include:
- Contract(s)
- Receipts or proof of payment
- Photos or other supporting documentation
Once received, the CRLB will review your complaint to ensure it is complete and within its jurisdiction.
IMPORTANT: All communication will be conducted through this portal. Please monitor your email regularly for updates.